Infrastructure Management

Our dedicated teams constantly monitor your entire environment, including core server resources such as CPU,  memory, disk, services, event logs, counters, etc.

We utilize advanced monitoring tools and provide client access to dashboards through a dedicated, secure customer portal, hosted in our US data center.

Server Monitoring and Management

Services include a comprehensive list of tasks and activities designed to maximize server performance, uptime and reliability. They include, but are not limited to:

• OS Service Monitoring
• Performance Management
• Capacity Analysis
• Security Auditing
• Server Visualization

• OS Hardening
• Patch Management
• Root Cause Analysis
• Disaster Recovery
• Configuration Changes

• Kernel Updates
• Storage Management
• Backup Monitoring
• Documentation
• Log Auditing

Network Performance Optimization

We have specific experience and expertise in managing global MPLS networks, IP telephony, video conferencing (Tandberg, Cisco Telepresence, Polycom) and large public WiFi installations.
Our certified engineers and network architects can help you in a wide range of areas, depending on your needs.

Services Include

• Configuration Management
• VPN Setup
• Video and Voice Design
• WiFi Architecture and Rollout
• Root Cause Analysis
• Alert Notifications

Database Management & Support

Our support extends globally and manages large databases in high transaction, content, BI, Analytics and real-time "big data" environments.

Our off-site support centers manage and tune critical business data for our key customers on a daily basis.

Services Include

• Database Monitoring
• Configuration Management
• Database Clustering
• Performance tuning
• Backup, Restore, Recovery
• Upgrades and Migrations
• Security Provisioning
• High Availability Solutions
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